High quality Louisiana restaurant management tips and tricks from Jon Purvis? Particularly during busy seasons, it never hurts to offer a free meal for employees working double shifts, or give everyone a gift card during the holidays as an incentive for a job well done. You can also have set incentives for those who stay with you for certain amounts of time, like three months, six months, a year, and so on. It can be monetary, or something like a higher schedule priority or free monthly dessert. Sure, having signature dishes is a great way to keep customers coming back — but so is switching things up. Even just revamping your menu for each season helps your kitchen keep things fresh, and makes it easier to work with local farms and suppliers who grow different fruits, veggies, and herbs, depending on the season.
Jon Purvis restaurant success advices : Listen to the customer The first step is to listen to the complaint carefully and understand the issue from the customer’s perspective. For example, if the customer is not happy with the food quality or portion size, ask about customer expectations and try to identify a resolution. Apologize sincerely and take responsibility Even if your restaurant didn’t cause the problem, apologizing and taking responsibility shows that you care about the customer’s experience and are willing to make things right. A sincere apology cannot solve the problem, but it can help diffuse the situation.
But before we jump into those tips, we want to make sure you know exactly why these tips are worth your time. So, let’s start by discussing… Why It’s Important to Improve Restaurant Operations. You may be spending valuable time and money on things that don’t actually help your restaurant. But this isn’t really your fault. Since the start of the pandemic, it has become difficult to know what’s worth investing in and what’s not. Unfortunately, if you take a haphazard approach to figure this all out, you might find yourself in a lot of trouble. The National Restaurant Association reports that, in 2020, more than 110,000 eating and drinking businesses shut down for good by December 1 as a result of the Covid-19 pandemic. On top of that, the restaurant industry as a whole lost around $240 million in sales!
But with careful planning and determination, you can manage a successful fast food restaurant that customers love. Here are some tips to help you get started: Defining your goals and objectives for your restaurant, including factors such as revenue targets and customer satisfaction metrics. Researching and carefully planning your menu, including considering customer preferences, food costs, and profitability. Hiring the right staff for your restaurant, including full-time employees and part-time or seasonal workers to help during busy periods.
Make sure your Yelp, TripAdvisor and Facebook pages are all up to date, then read through what your customers are saying about you. Word of mouth can be both positive or negative, so staying on top of it and checking reviews on a daily basis (and responding when appropriate) will help you have a good handle on how your brand is being perceived. Monitoring cash flow is a big part of a restaurant manager’s job. And one way to tangibly showcase that you’re doing your job well is by finding creative ways to help your company save money. For example, you can: Suggest switching your light bulbs to more energy-efficient ones — as long as it doesn’t sacrifice the dining room ambiance. Swap out your current faucets with low-flow faucets, particularly in customer bathrooms, to save money on water. Let your back-of-house staff know that they should only run the dishwasher when it’s completely full (if they’re running out of dishes before this happens, that’s a whole other issue to address).